A human connection to elevate the customer journey
Sales Meets Service:
Your Path to Retail & Hospitality Excellence
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Talent Growth Lab
Designed to nurture and develop team capabilities, elevating talent to achieve peak performance.
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Customer Experience and Sales Optimization
Targeted at refining sales techniques and elevating customer experiences to drive success in retail and hospitality.
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Cross-Cultural Service Excellence
Comprehensive program aimed at equipping teams with the skills to provide exceptional service in diverse cultural settings.
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Clientele Development Roadmap
Designed for small retail and restaurant businesses focused on expanding their customer base.
CONNECTION MADE THE DIFFERENCE
client wins
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success stories
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client wins
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client wins • success stories • client wins •
“Franck has the best of two worlds and that is were mastery is. He knows his craft - sales - knows how to teach it and light the spark in the attendance. I've seen him doing so with a high level of expertise in different countries and cultural contexts and that is rare. Loooking forward our next encounter.”
Ruben Uzan, CEO, The Ark Training
“I was blown away by how quickly Franck's coaching transformed the way our staff connected with customers. The interactions felt more personal, and I've noticed a big difference in customer loyalty and satisfaction. Thank you for reminding me that we're not just selling crepes, but creating an experience that keeps people coming back!”
Raimondo Benuzzi, Owner, La Crêperie de Josselin
They trust us
